PRIVACY POLICY

Our Privacy Policy is updated on [15-Dec-2023].

This website with the name of https://www.aretehospitals.com/ (“Website”) is operated by Arete Institute of Medical Sciences Private Limited (“We/Our/Us”) (“Arete”). This Privacy Policy forms part of the Terms of Use and shall be read and understood along with the same. By clicking on I agree to the Terms of Use You acknowledge that have read, understood and agreed to the terms of this Privacy Policy as well.

Please note that, We are committed to protecting and respecting your privacy. We collect and process your personal information in accordance with applicable laws in India. This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Website.

We use your Personal Information to provide and improve our services and for other reasons specified hereinafter. You hereby agree and confirm that you have read this Privacy policy and freely consented to its terms and to the collection, storage, processing, disclosure, and transfer of Your Personal Information in accordance with the provisions of this Privacy Policy and any amendments thereof. If you do not agree to these terms do not download, access or otherwise use this Website.

You can withdraw/revoke your consent at any time by writing to us at mailto:[email protected]. Upon your withdrawal of your consent, We shall, within a reasonable time, cease and cause our data processors to cease processing Your Personal Information unless such processing without Your consent is required or authorised under applicable law. Further, such withdrawal of consent by You, shall not affect the legality of processing of the personal data based on consent before its withdrawal.

The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the Website and/or Services of Arete.

1. COLLECTION OF DATA

1. While using the Website for our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information means any information that relates to a natural person, which is capable of identifying such person and this includes and is not limited to:
• Patient/Caregiver/Doctor/Health Care Professional Name,
• Birth date/age,
• Gender,
• Address (including country and pin/postal code),
• Phone number/mobile number,
• Email address,
• Physical, physiological and mental health condition, provided by You and/or your Health Care Professional,
• Personal medical records and history,
• Valid financial information at time of purchase of product/service and/or online payment,
• Login ID and password,
• User details as provided at the time of registration or thereafter,
• Records of interaction with Arete’s representatives,
• Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,
• Master and transaction data and other data stored in Your user account,
• Biometrics data
• Genetic Data
• Transgender Status
• Intersex Status
• Caste or Tribe
• Religious or political belief or affiliation
• Sexual orientation
• Any other information that is willingly shared by You (collectively referred to as “Personal Information”).

2. We may also collect any kind of Personal Information and other relevant health and financial data as and when applicable either directly from you or from third parties and automatically through the Website.

3. In case of any corrections to be made to your Personal Information, You can send your request for correction, completion or updation with your details to mailto:[email protected] We shall correct/complete/update upon receipt of request for the same.

4. You can make a request for erasure of Your Personal Information, and upon receipt of such a request, We shall erase Your Personal Information unless retention of the same is necessary for the specified purpose or for compliance with any law for the time being in force.

5. You can nominate, any individual, who shall, in the event of Your death or incapacity, exercise the rights under the applicable law with respect to the Personal Information provided to us.

2. USAGE OF DATA

1. The Arete may use Personal Information for the following purposes:
1. To provide and maintain our services, including to monitor the usage of the Website.
2. To perform studies, research, and analysis for improving Our information, analysis, services and technologies; and ensuring that the content displayed are customized to Your interests and preferences;
3. To manage your account: to manage your registration as a user of the Website. The Personal Information you provide can give you access to different functionalities of the Website that are available to you as a registered user;
4. To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to You;
5. To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claim;
6. To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of Our agreement with you or as otherwise required by law;
7. To aggregate Personal Information for research, statistical analysis, and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
8. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Website.
9. To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as Website’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
10. To provide you with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
11. To manage your requests: To attend and manage your requests to us.
12. For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, services, marketing, and your experience.

3. DISCLOSURE OF DATA

1. We may share your Personal Information in the following situations:
1. With service providers: We may share your Personal Information with our third-party service providers to monitor and analyze the use of our Website, for payment processing, to contact you.
2. For business transfers: We may share or transfer your Personal Information in connection with, or during negotiations of, any merger, sale of our Arete’s assets, financing, or acquisition of all or a portion of our business to another company.
3. With affiliates: We may share your information with our Affiliates, in which case we will require those affiliates to honor this Privacy Policy. “Affiliates” include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
4. We may process your Personal Information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences.
5. Once you have freely consented to share your Personal Information with us, You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with the Cloud Service Provider and agents / third party service providers / partners / banks and financial institutions or any other persons, for the Purposes specified under this Privacy Policy or as may be required by applicable law.
6. You acknowledge that some countries where we may transfer Your Personal Information may not have data protection laws that are as stringent as the laws of Your own country.

4. RETENTION OF YOUR PERSONAL DATA

1. The Arete will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

5. DATA SECURITY

1. We take due care to protect Your Personal Information. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to, data. Our employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.

2. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.

3. We take reasonable steps to help protect your Personal Information in an effort to prevent the loss, misuse, and unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services.

4. Notwithstanding the above, while we follow industry standard security practices to help prevent unauthorized access to confidential information about you it is to be noted that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we do not guarantee its absolute security.

6. LINKS TO THIRD PARTY SITE

1. Our Website may, from time to time, contain links to and from other websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your Personal Information and we do not accept any responsibility or liability for these policies. The reference of such third parties or listing of such third party external sites (by You or by Us) does not imply endorsement of such party or site by the Arete. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

7. USE OF COOKIES

1. We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website. In the course of displaying advertisements regarding its services or optimizing services to its Users, we may allow authorized third parties to place or recognize a unique cookie on the User’s browser/device. We do not store personally identifiable information in the cookies. Further, we do not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on Your computer, collect data or solicit personal information from You, for which we are not responsible or liable. We encourage you to read the privacy policies of all external sites.

8. COMPLIANCE WITH LAWS

1. You are not allowed to use the services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

9. CHILDREN

1. If you are under the age of 18, you may only use our Website with the consent of your parent or legal guardian. In any case, we will not be liable for any cause of action that arose due to non-compliance with this section.

10. CHANGES TO THIS POLICY

1. We may change this policy from time to time. If we make any changes to this policy, we will change the “Last Updated” date above. You agree that your continued use of your services after such changes have been published to our services will constitute your acceptance of such revised policy.

11. GRIEVANCE OFFICER

1. If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at mailto:[email protected] or write to our Grievance Officer at the following address:

Santosh Kumar Samalla

Arete Institute of Medical Sciences Private Limited.

Opposite Biodiversity Park,

Madhura Nagar Colony, Gachibowli,

Hyderabad, Telangana - 500081 

Phone No: +917331100655